To become a licensed mobility partner, you must be a microsoft Services Provider License Agreement (SPLA) partner and attach an addendum with additional licensing mobility requirements to your SPLA contract. To get the addendum, contact your dealer or microsoft Partner Development Manager or partner technology strategists. Microsoft Products and Services Agreement (MPSA) is a transaction licensing agreement for commercial, government and academic organizations with 250 or more users/devices. MPSA is most appropriate for organizations that wish to license Microsoft for software, cloud services or needs, without organizational-wide obligations or multi-year subscription options under a single agreement that does not expire. Software Assurance is optional. You can submit an application over the Internet or over the phone to receive a reminder of the assistance. The initial response time is 2 to 8 hours of business, depending on the severity of your problem. The actual amount is the number of license permissions per product and by version with upgrade. It can be used to determine if your organization has licensing gaps or surpluses by product and by release. The CSP model places partners at the heart of the customer relationship by providing them with direct management of billing, provision and support.

CSP-Partner: How much insurance support software can I receive with Software Assurance? Responses to your email requests for assistance will be given during the support team`s business hours, which may be in a different time zone than yours. The number of days and hours depends on the number of Office Application, Server and Developer Tool qualifying licenses, as well as the number of core CAL-Suites, Enterprise CAL and SQL CAL-Suites for which software Assurance is purchased. The days collected during all software purchases are grouped together and can be used for each of the Planning Services offers, regardless of the type of software purchased. Alternatively, the customer can sign a purely enterprise online service contract with Microsoft. This option does not require company-wide standardization. Customers must acquire at least 500 Enterprise online service licenses. E-mail support is only available for server products and non-critical issues. To send a support request via email, your organization must have the necessary insurance software coverage for associated server and CALS software.